Clinical Governance Statement

1. INTRODUCTION

Curigo is committed to delivering safe, effective, high-quality and patient-centred healthcare services. Clinical governance is the framework through which we are accountable for continuously improving the quality of our services while safeguarding high standards of clinical care.

This Clinical Governance Statement explains the principles that underpin our approach to patient safety, quality improvement, professional accountability and continuous learning.

2. OUR COMMITMENT

Curigo is committed to:

• Delivering safe, evidence-based and patient-centred healthcare.
• Promoting a culture of openness, honesty and continuous improvement.
• Placing patient safety at the centre of every clinical decision.
• Supporting professional accountability and ethical practice.
• Continuously monitoring and improving the quality of our services.
• Learning from feedback, incidents and clinical outcomes.

3. CLINICAL LEADERSHIP

Our clinical services are delivered under appropriate clinical leadership and governance arrangements.

Clinical decisions are made by appropriately qualified and authorised healthcare professionals acting within:

• their professional competence;
• applicable legislation;
• professional standards;
• recognised clinical guidance; and
• Curigo's clinical governance framework.

Healthcare professionals are expected to maintain appropriate registration, competence and continuing professional development.

4. PATIENT SAFETY

Patient safety is our highest priority.

We have processes designed to promote safe clinical practice, including:

• structured clinical assessments;
• identity verification where appropriate;
• medicine safety checks;
• prescribing safeguards;
• review of contraindications and interactions;
• safeguarding processes;
• referral pathways where appropriate; and
• secure clinical record keeping.

Where patient safety cannot be assured through a remote consultation, treatment may be declined and alternative healthcare services recommended.

5. EVIDENCE-BASED CARE

Our clinical services are informed by current evidence, recognised clinical guidelines and professional standards.

Clinical guidance and service protocols are reviewed periodically to reflect developments in healthcare, medicines and regulatory requirements.

6. QUALITY ASSURANCE

We regularly monitor and review our services to help ensure they remain safe, effective and patient-focused.

Quality assurance activities may include:

• clinical audits;
• peer review;
• prescribing review;
• service evaluations;
• patient feedback;
• governance meetings; and
• review of clinical outcomes.

Findings are used to support continuous improvement.

7. INCIDENT REPORTING AND LEARNING

Curigo encourages a culture of openness where clinical incidents, near misses and patient safety concerns can be reported promptly.

Where appropriate, incidents are investigated to:

• identify contributory factors;
• understand root causes;
• implement corrective actions;
• reduce the risk of recurrence; and
• improve patient safety.

Learning from incidents forms an important part of our quality improvement programme.

8. PATIENT FEEDBACK

Patient feedback is valued and helps us improve our services.

We encourage patients to provide comments, compliments and complaints so that we can:

• recognise good practice;
• identify opportunities for improvement;
• improve patient experience; and
• enhance the quality of care we provide.

Feedback is reviewed as part of our governance processes.

9. CLINICAL RECORDS

We maintain accurate, secure and contemporaneous clinical records in accordance with legal, professional and regulatory requirements.

Clinical records support:

• continuity of care;
• safe prescribing;
• clinical decision making;
• audit;
• quality assurance; and
• patient safety.

10. PROFESSIONAL STANDARDS

Healthcare professionals working with Curigo are expected to:

• maintain appropriate professional registration where required;
• work within their scope of practice;
• maintain competence through continuing professional development;
• comply with applicable professional standards and codes of conduct; and
• act in the best interests of patients at all times.

11. INFORMATION GOVERNANCE

Clinical information is managed securely and confidentially in accordance with applicable data protection legislation and recognised information governance principles.

Appropriate safeguards are in place to protect patient information while supporting safe and effective healthcare.

12. CONTINUOUS IMPROVEMENT

Clinical governance is an ongoing process.

Curigo is committed to continually reviewing and improving its services through:

• audit;
• governance reviews;
• staff learning and development;
• patient feedback;
• incident learning;
• service evaluation; and
• implementation of recognised best practice.

13. CHANGES TO THIS STATEMENT

This Clinical Governance Statement may be reviewed and updated periodically to reflect changes in legislation, regulatory guidance, professional standards and developments in healthcare practice.

The latest version will always be available on our website.

14. CONTACTING CURIGO

If you have any questions regarding this Clinical Governance Statement or our approach to delivering safe healthcare, please contact Curigo using the contact details provided on our website.

15. ENTIRE STATEMENT

This Clinical Governance Statement should be read alongside our:

• Clinical Services Terms & Conditions;
• Privacy Policy;
• Information Governance Statement;
• Safeguarding Statement;
• Equality, Diversity & Inclusion Policy;
• Accessibility Statement; and
• other policies published on our website.

Together, these documents demonstrate Curigo's commitment to providing safe, effective, ethical and patient-centred healthcare services in accordance with applicable legal, professional and regulatory standards