Terms & Conditions

About Curigo Pharma

The Curigo Pharma website and pharmacy service are operated by FW Assets Management Ltd, company number 14756636.

Our proposed pharmacy premises are:

Curigo Pharma

3 Wilkinson Walk, Blackburn, Lancashire, BB2 7GY, United Kingdom

GPhC pharmacy premises registration: Application pending.

The Superintendent Pharmacist is Samir Haroon Patel, GPhC registration number 2084333.

Curigo Pharma provides private pharmacist-led healthcare services. Depending on the service, medicines may be supplied by a pharmacist under an appropriate Patient Group Direction (PGD) or prescribed by a qualified pharmacist independent prescriber following a clinical assessment.

Treatment is never guaranteed. A pharmacist or independent prescriber will determine whether treatment is safe, clinically appropriate and permitted under the relevant service.

These Terms & Conditions apply to your use of the Curigo Pharma website and services. By using our website or requesting a service, you agree to these Terms & Conditions.

1. INTRODUCTION

Welcome to the Curigo website ("Website").

These Website Terms and Conditions ("Terms") govern your access to and use of the Website, together with any products, services, online consultations, pharmacy services, clinical services, digital content and healthcare services made available through the Website.

Please read these Terms carefully before using the Website.

By accessing or using the Website, creating a Curigo account, submitting an online consultation, placing an order or otherwise using any of our services, you confirm that you have read, understood and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not access or use the Website.

These Terms should be read together with our:

• Privacy Policy;
• Cookie Policy;
• Delivery Policy;
• Returns and Refunds Policy;
• Complaints Policy;
• Clinical Services Terms (including PGD and prescribing services where applicable); and
• any additional policies or notices published on our Website from time to time.

Where there is any inconsistency between these Terms and any service-specific terms, the service-specific terms shall take precedence in relation to that particular service.

2. DEFINITIONS

In these Terms, unless the context requires otherwise:

"Account" means the secure online account created by a user to access Curigo's services.

"Clinical Consultation" means any online questionnaire, assessment, review, messaging service, telephone consultation, video consultation or other clinical interaction carried out through Curigo.

"Clinical Services" means any healthcare services provided through Curigo, including pharmacy services, consultations, prescribing services and other healthcare services offered from time to time.

"Curigo", "we", "us" or "our" means the operator of this Website and the provider of the services described within these Terms.

"Healthcare Professional" means a pharmacist, independent prescriber, doctor, nurse or other appropriately qualified and regulated healthcare professional authorised to provide services through Curigo.

"Independent Prescriber" means a healthcare professional who is legally authorised to prescribe medicines independently within the scope of their professional registration.

"Medicines" means prescription medicines, Pharmacy (P) medicines, General Sales List (GSL) medicines and any other medicinal products supplied by Curigo.

"Order" means any request to purchase medicines, pharmacy products or healthcare services through Curigo.

"Patient Medication Record (PMR)" means the electronic record maintained by Curigo containing details relevant to the safe provision of pharmacy services.

"Patient", "you" or "your" means any person accessing the Website or using Curigo's services.

"PGD" means a Patient Group Direction permitting the supply and/or administration of specified medicines by authorised healthcare professionals in accordance with applicable legislation.

"Pharmacy Services" means the professional services provided by Curigo, including the dispensing or supply of medicines, clinical consultations and related pharmaceutical care.

"Responsible Pharmacist" means the pharmacist who has legal responsibility for the safe and effective operation of the registered pharmacy at any given time.

"Services" means all products, services, consultations, pharmacy services and healthcare services provided by Curigo.

"Website" means the Curigo website, mobile applications and any associated digital platforms operated by Curigo.

3. ACCEPTANCE OF THESE TERMS

By accessing or using the Website you confirm that:

• you have read these Terms in full;
• you understand these Terms;
• you agree to be legally bound by them;
• you are legally capable of entering into a binding agreement;
• all information you provide to Curigo is accurate, complete and truthful.

If you are accessing the Website on behalf of another person, you confirm that you have the legal authority to do so.

Curigo reserves the right to refuse access to the Website or any of its services where these Terms are not accepted.

4. ABOUT CURIGO

Curigo is a United Kingdom private online pharmacy providing pharmacy and healthcare services through digital platforms.

Our services may include, where available:

• private online clinical consultations;
• pharmacy services;
• the supply of medicines;
• Patient Group Direction (PGD) services;
• independent prescribing services (where available);
• private healthcare services introduced from time to time.

The services available may change as Curigo develops its business.

Not all services are available to every patient or in every geographical location.

Nothing within these Terms guarantees that any particular service or treatment will always be available.

5. REGULATORY STATUS

Curigo is committed to operating in accordance with all applicable legislation, professional standards and regulatory requirements.

Our pharmacy services are provided in accordance with applicable pharmacy legislation, medicines legislation and relevant professional guidance.

Where healthcare services are provided by regulated healthcare professionals, those individuals remain professionally accountable for the clinical decisions they make.

Nothing in these Terms limits or excludes the professional responsibilities owed by registered healthcare professionals to their patients.

6. CHANGES TO THESE TERMS

Curigo may amend these Terms from time to time to reflect:

• changes in legislation;
• regulatory requirements;
• professional guidance;
• technological developments;
• operational changes;
• improvements to our services; or
• changes to our business.

The most recent version will always be published on the Website.

Continued use of the Website after updated Terms have been published constitutes acceptance of those revised Terms.

Where changes are significant, we may provide additional notice where reasonably practicable.

7. ELIGIBILITY TO USE THE WEBSITE

The Website is intended for individuals seeking information about Curigo and those wishing to access our healthcare and pharmacy services.

By using the Website, you confirm that:

• you are legally capable of entering into a binding agreement;
• you are accessing the Website for lawful purposes only;
• all information you provide is accurate, complete and up to date;
• you will promptly update your information if your circumstances change;
• you will comply with these Terms and all applicable laws and regulations.

Certain services may only be available to individuals who meet specific eligibility criteria. These criteria may include age, clinical suitability, geographical location or other legal or professional requirements.

Curigo reserves the right to refuse access to any service where eligibility requirements are not satisfied.

8. AGE RESTRICTIONS

Certain healthcare services and medicines available through Curigo are only suitable for adults or for individuals within specified age groups.

By requesting a healthcare service, you confirm that you satisfy any minimum age requirements applicable to that service.

Where services are available to children or young people, they may only be provided where permitted by law and where appropriate safeguarding, consent and clinical requirements have been satisfied.

Curigo reserves the right to request evidence of age before providing services or supplying medicines.

9. GEOGRAPHICAL AVAILABILITY

Curigo's services are primarily intended for individuals located within the United Kingdom.

Certain medicines, healthcare services or delivery options may not be available in all parts of the United Kingdom or may be subject to additional legal or regulatory restrictions.

Curigo reserves the right to refuse or restrict services where we are unable to provide them safely, lawfully or in accordance with applicable professional standards.

Patients are responsible for ensuring that they are legally permitted to receive medicines in the country or jurisdiction in which they are located.

Curigo accepts no responsibility for medicines that cannot lawfully be imported into another country.

10. CREATING A CURIGO ACCOUNT

Access to certain services requires the creation of a Curigo account.

When registering for an account, you agree to provide information that is:

• accurate;
• truthful;
• complete; and
• kept up to date.

You must not:

• create an account using false information;
• impersonate another individual;
• create multiple accounts to circumvent clinical decisions or purchasing restrictions;
• allow another person to use your account without our permission; or
• create an account for unlawful purposes.

Curigo reserves the right to refuse any account registration at its sole discretion where this is necessary to protect patient safety, comply with legal obligations or safeguard the integrity of our services.

11. ACCOUNT SECURITY

You are responsible for maintaining the confidentiality of your login credentials.

You must take reasonable steps to prevent unauthorised access to your account.

You agree to:

• choose a secure password;
• keep your password confidential;
• notify Curigo immediately if you believe your account has been compromised;
• log out of shared devices after use; and
• ensure that your contact details remain current.

You remain responsible for all activity carried out using your account unless and until you notify us that your account security has been compromised.

Curigo is not responsible for losses arising from your failure to keep your account credentials secure.

12. ACCOUNT VERIFICATION

To protect patients and comply with legal and professional obligations, Curigo may verify your identity at any stage before or after an account has been created.

Verification may include requesting:

• photographic identification;
• proof of address;
• confirmation of personal details;
• confirmation of contact information;
• additional supporting documentation; or
• other information reasonably required to verify your identity.

Failure to provide satisfactory verification may result in:

• delays to consultations;
• delays to medicine supply;
• cancellation of orders;
• suspension of your account; or
• refusal of services.

13. KEEPING YOUR INFORMATION UP TO DATE

Healthcare professionals rely upon the information contained within your Curigo account when making clinical decisions.

You agree to notify Curigo promptly if there are any changes to your:

• medical history;
• current medications;
• allergies;
• contact details;
• address;
• pregnancy or breastfeeding status where clinically relevant; or
• any other information that may affect your treatment.

Curigo accepts no responsibility for adverse outcomes arising from inaccurate, incomplete or outdated information provided by you.

14. WEBSITE AVAILABILITY

Curigo aims to keep the Website available at all times.

However, we do not guarantee uninterrupted or error-free access.

Access to the Website may occasionally be suspended, restricted or interrupted for reasons including:

• scheduled maintenance;
• emergency maintenance;
• software upgrades;
• security updates;
• technical faults;
• telecommunications failures;
• cyber security incidents;
• events beyond our reasonable control; or
• other operational requirements.

Curigo shall not be liable for temporary interruptions to Website availability where reasonable steps have been taken to minimise disruption.

15. CHANGES TO THE WEBSITE

Curigo continually develops and improves its Website and services.

Accordingly, we reserve the right at any time to:

• modify Website content;
• add new services;
• remove existing services;
• update functionality;
• improve user experience;
• discontinue features;
• introduce new security measures; or
• make any other operational changes that we reasonably consider necessary.

Unless expressly stated otherwise, such changes do not give rise to any entitlement to compensation or continued availability of specific Website features.

16. ACCEPTABLE USE OF THE WEBSITE

You agree to use the Website responsibly and lawfully.

You must not:

• use the Website for any unlawful purpose;
• knowingly provide false, misleading or inaccurate information;
• attempt to gain unauthorised access to any part of the Website or associated systems;
• interfere with the security or operation of the Website;
• introduce viruses, malware or other harmful software;
• attempt to bypass security measures;
• copy, reproduce or exploit Website content without permission;
• misuse online consultations or healthcare services;
• attempt to obtain medicines fraudulently;
• harass, threaten or abuse Curigo staff or healthcare professionals; or
• engage in any activity that could compromise patient safety or the integrity of our services.

Any misuse of the Website may result in immediate suspension or termination of your account and may be reported to the appropriate authorities where necessary.

17. ZERO TOLERANCE FOR ABUSE, FRAUD AND MISUSE OF SERVICES

Curigo is committed to providing a safe, professional and respectful environment for patients, healthcare professionals and members of our workforce.

We operate a zero-tolerance approach towards abusive, threatening, fraudulent or unlawful behaviour.

Where we reasonably believe that a user has engaged in such behaviour, we reserve the right to refuse services, suspend or terminate accounts, cancel orders, decline future consultations and, where appropriate, report the matter to relevant authorities.

18. RESPECTFUL COMMUNICATION

Patients are expected to communicate with Curigo staff and healthcare professionals in a respectful and appropriate manner.

We will not tolerate behaviour including, but not limited to:

• abusive or offensive language;
• threatening or intimidating behaviour;
• harassment;
• discriminatory or hateful language;
• repeated unreasonable or vexatious communications;
• aggressive behaviour towards our staff;
• attempts to pressure healthcare professionals into supplying medicines; or
• any conduct that places the wellbeing or safety of our staff at risk.

Where such behaviour occurs, Curigo may immediately suspend communications and refuse further services.

19. FRAUDULENT ACTIVITY

Curigo takes fraud seriously.

Examples of fraudulent activity include, but are not limited to:

• providing false personal information;
• providing inaccurate medical information;
• using another person's identity;
• submitting forged documentation;
• using stolen payment methods;
• attempting to obtain medicines dishonestly;
• creating multiple accounts to avoid clinical restrictions;
• deliberately concealing relevant medical information;
• manipulating consultation responses to obtain treatment; or
• attempting to interfere with the operation of our systems.

Where fraud is suspected, Curigo reserves the right to investigate the matter fully.

During any investigation we may suspend accounts, delay consultations, withhold medicine supplies or cancel orders until appropriate enquiries have been completed.

20. MISUSE OF MEDICINES

Curigo has a professional duty to promote the safe and responsible use of medicines.

We will not knowingly supply medicines where we reasonably believe that they may be:

• misused;
• abused;
• diverted to another individual;
• supplied unlawfully to another person;
• obtained for non-medical purposes; or
• used in a manner inconsistent with accepted clinical practice.

Healthcare professionals may request additional information where concerns arise regarding the intended use of a medicine.

Where concerns cannot be satisfactorily resolved, treatment may be refused.

21. MULTIPLE CONSULTATIONS AND "DOCTOR SHOPPING"

To protect patient safety, Curigo reserves the right to investigate circumstances where we reasonably believe that a patient is attempting to obtain medicines through multiple consultations or by providing inconsistent clinical information.

This includes situations where a patient:

• submits repeated consultations for the same condition;
• creates multiple accounts;
• provides conflicting medical histories;
• attempts to obtain duplicate supplies of medicines;
• seeks treatment after a previous clinical refusal without disclosing relevant information; or
• attempts to obtain medicines from multiple healthcare providers inappropriately.

Where appropriate, Curigo may refuse treatment or request additional information before proceeding with any consultation.

22. CHARGEBACKS AND PAYMENT DISPUTES

If a payment is reversed, cancelled or disputed after medicines have been supplied or services have been provided, Curigo reserves the right to:

• investigate the circumstances;
• suspend your account;
• recover any outstanding sums lawfully due;
• refuse future services; and
• pursue any other lawful remedies available.

Nothing in this section affects your statutory rights to raise legitimate payment disputes.

23. REPORTING UNLAWFUL ACTIVITY

Where Curigo reasonably believes that criminal activity, fraud, safeguarding concerns or serious misuse of medicines has occurred, we may disclose relevant information to:

• law enforcement agencies;
• regulatory authorities;
• payment providers;
• fraud prevention organisations;
• healthcare professionals;
• safeguarding authorities; or
• other organisations where disclosure is permitted or required by law.

Any disclosure will be limited to information reasonably necessary for the relevant purpose.

24. INVESTIGATIONS

Curigo reserves the right to investigate any suspected breach of these Terms.

During an investigation we may:

• request further information;
• request additional identification;
• suspend consultations;
• suspend medicine supplies;
• delay dispatch of orders;
• temporarily suspend accounts;
• restrict access to certain services; or
• take any other reasonable steps necessary to protect patient safety, comply with legal obligations or maintain the integrity of our services.

Patients are expected to cooperate fully with any reasonable requests made during such investigations.

Failure to do so may result in the refusal of services or termination of the patient relationship.

25. CONSEQUENCES OF BREACHING THESE TERMS

Where these Terms are breached, Curigo may take one or more of the following actions:

• issue a warning;
• request additional information;
• refuse a consultation;
• refuse the supply of medicines;
• cancel an order;
• suspend access to specific services;
• suspend your Curigo account;
• permanently terminate your account;
• report matters to regulatory or law enforcement authorities where appropriate; and
• pursue any other legal remedies available.

The action taken will depend upon the nature, seriousness and circumstances of the breach.

Nothing in this section limits Curigo's right to refuse treatment where doing so is necessary to protect patient safety or comply with legal or professional obligations.

26. ONLINE CLINICAL CONSULTATIONS

Curigo provides online clinical consultations for selected healthcare services.

Consultations may be completed through online questionnaires, secure messaging, telephone consultations, video consultations or other consultation methods made available by Curigo from time to time.

The consultation method used will depend upon the healthcare service requested and the clinical judgement of the responsible healthcare professional.

The purpose of each consultation is to enable an appropriately qualified healthcare professional to assess whether treatment is safe, appropriate and clinically justified.

Completion of a consultation does not guarantee that treatment or medicines will be supplied.

27. YOUR RESPONSIBILITIES DURING CONSULTATIONS

To enable safe clinical decision-making, you agree that all information provided during consultations will be:

• accurate;
• truthful;
• complete;
• not misleading; and
• provided to the best of your knowledge.

You must disclose all information that may reasonably be relevant to your healthcare, including:

• medical conditions;
• previous illnesses;
• allergies;
• current medicines;
• previous adverse drug reactions;
• pregnancy or breastfeeding status where clinically relevant;
• relevant family medical history where requested; and
• any other information requested during the consultation.

Failure to provide accurate or complete information may result in treatment being delayed, refused or withdrawn.

Curigo accepts no responsibility for clinical decisions based upon information that is false, inaccurate, incomplete or deliberately withheld.

28. CLINICAL ASSESSMENT

Every consultation is assessed using professional clinical judgement.

Healthcare professionals may consider a range of factors including:

• your consultation responses;
• relevant medical history;
• current medication;
• allergies;
• clinical guidelines;
• recognised prescribing standards;
• national guidance;
• professional experience; and
• patient safety considerations.

Additional information may be requested before a clinical decision is made.

Where sufficient information is not available, treatment may be delayed or declined.

29. PATIENT GROUP DIRECTION (PGD) SERVICES

Where appropriate, Curigo may provide healthcare services under an authorised Patient Group Direction (PGD).

A PGD allows appropriately authorised healthcare professionals to supply and/or administer specified medicines to eligible patients without an individual prescription, provided all inclusion criteria are met and no exclusion criteria apply.

Patients requesting a PGD service must satisfy all clinical requirements set out within the relevant PGD.

If the applicable PGD criteria are not met, treatment cannot be supplied under that PGD.

Curigo reserves the right to recommend an alternative treatment or advise you to seek further medical assessment where appropriate.

30. INDEPENDENT PRESCRIBING SERVICES

Where available, Curigo may provide consultations with an appropriately qualified independent prescriber.

Independent prescribing services are subject to professional judgement and applicable prescribing standards.

An independent prescriber may:

• issue a private prescription;
• recommend an alternative treatment;
• decline to prescribe;
• request additional clinical information;
• recommend further investigations;
• refer you to another healthcare provider; or
• advise you to seek urgent medical attention where clinically appropriate.

The existence of an online consultation does not create any obligation upon an independent prescriber to issue a prescription.

31. CLINICAL DECISION-MAKING

All clinical decisions made through Curigo are based upon the independent professional judgement of the responsible healthcare professional.

Clinical decisions are made in accordance with:

• applicable legislation;
• professional standards;
• recognised clinical guidance;
• the individual circumstances of the patient; and
• patient safety.

Clinical judgement cannot be overridden by:

• patient preference;
• previous prescriptions;
• previous treatment supplied elsewhere;
• requests made by family members;
• payment for a consultation; or
• expectations that medicines will be supplied.

The responsible healthcare professional's clinical decision shall be final.

32. NO GUARANTEE OF TREATMENT

Submitting an online consultation, creating a Curigo account or paying for a consultation does not guarantee that treatment, a prescription or medicines will be supplied.

Treatment may be refused where, in the opinion of the responsible healthcare professional:

• treatment is not clinically appropriate;
• additional assessment is required;
• the requested medicine is unsuitable;
• there are concerns regarding patient safety;
• relevant information has not been provided;
• there is reason to doubt the accuracy of information supplied;
• legal or regulatory restrictions apply; or
• any other clinical reason exists that makes treatment inappropriate.

Where treatment is declined, Curigo may provide alternative advice or recommend that you seek care from another suitable healthcare provider.

33. ADDITIONAL INFORMATION AND SUPPORTING EVIDENCE

To support safe clinical decision-making, Curigo may request additional information before completing a consultation.

This may include:

• photographs;
• copies of prescriptions;
• copies of clinic letters;
• copies of investigation results;
• proof of identity;
• proof of address;
• confirmation of current medication;
• confirmation of diagnoses; or
• any other information reasonably required for clinical assessment.

Failure to provide requested information may prevent treatment from being supplied.

34. REFERRALS TO OTHER HEALTHCARE SERVICES

Curigo's services are not appropriate for every clinical situation.

Where necessary, we may advise you to seek assessment from:

• your GP;
• NHS 111;
• an urgent treatment centre;
• an Accident and Emergency department;
• another healthcare professional;
• a specialist service; or
• another appropriate healthcare provider.

You remain responsible for acting upon any advice provided.

Failure to seek recommended medical attention may place your health at risk.

35. FOLLOW-UP CARE

Certain healthcare services may require follow-up advice, monitoring or review.

Where follow-up is clinically appropriate, Curigo may:

• contact you for additional information;
• recommend further monitoring;
• provide additional advice;
• request updated clinical information;
• recommend review by another healthcare professional; or
• decline further treatment until appropriate follow-up has taken place.

Patients are responsible for complying with any follow-up advice provided.

36. EMERGENCY MEDICAL CONDITIONS

Curigo does not provide emergency medical services.

Our online consultations are not suitable for medical emergencies or conditions requiring immediate face-to-face assessment.

If you believe you or another person is experiencing a medical emergency, you should immediately:

• call 999;
• attend your nearest Accident and Emergency (A&E) department;
• contact NHS 111 where appropriate; or
• seek urgent medical assistance without delay.

You should not delay seeking emergency medical treatment while waiting for a response from Curigo.

37. CLINICAL RECORDS AND CONTINUITY OF CARE

Curigo maintains appropriate clinical records in connection with the healthcare services we provide.

These records support the safe, effective and continuous provision of healthcare and enable our healthcare professionals to make informed clinical decisions.

Clinical records may include:

• consultation responses;
• clinical assessments;
• prescribing decisions;
• medicines supplied;
• Patient Medication Records (PMRs);
• communications relating to your care;
• clinical advice provided;
• follow-up information; and
• any other information reasonably necessary to support your ongoing healthcare.

Records are maintained in accordance with applicable legal, regulatory and professional requirements.

38. COMMUNICATION WITH OTHER HEALTHCARE PROVIDERS

Where clinically appropriate, or where required by law or professional obligations, Curigo may communicate relevant information to your GP or another healthcare professional involved in your care.

Examples include:

• medicines supplied;
• prescribing decisions;
• clinically significant findings;
• adverse drug reactions;
• safeguarding concerns;
• or other information necessary to support continuity of care.

Where appropriate, we will seek your consent before sharing information. However, there may be circumstances where information is shared without consent where this is permitted or required by law, or where it is necessary to protect you or others from serious harm.

39. PRESCRIPTIONS

Where a medicine requires a prescription, this will only be issued where an appropriately qualified prescriber is satisfied that:

• the medicine is clinically appropriate;
• the expected benefits outweigh any identified risks;
• sufficient information has been obtained to make a safe prescribing decision; and
• all applicable legal, regulatory and professional requirements have been met.

The issue of a prescription remains entirely at the discretion of the responsible prescriber.

No patient has an automatic right to receive a prescription following completion of an online consultation.

40. PRIVATE PRESCRIPTIONS

Where appropriate, Curigo may issue private prescriptions for medicines following a satisfactory clinical assessment.

Private prescriptions issued by Curigo:

• remain the property of the issuing prescriber;
• may only be used in accordance with applicable legislation;
• may not be altered or reproduced;
• may be withdrawn where a prescribing error or patient safety concern is identified before the medicine is supplied; and
• may be subject to additional verification before dispensing.

The issue of a private prescription does not guarantee that a medicine will ultimately be dispensed if new information comes to light that affects patient safety.

41. MEDICINE SUPPLY

Where a medicine has been prescribed or supplied under a Patient Group Direction (PGD), Curigo will take reasonable steps to ensure that the medicine supplied is appropriate for the approved clinical indication.

Before supplying a medicine, our healthcare professionals may undertake additional checks, including verification of:

• your identity;
• your consultation responses;
• your eligibility for treatment;
• any relevant clinical information;
• legal restrictions on supply; and
• medicine availability.

If concerns arise before dispatch, Curigo reserves the right to delay or refuse supply where necessary to protect patient safety or comply with legal obligations.

42. CLINICAL SAFETY CHECKS

Additional safety checks may be carried out before medicines are supplied.

These checks may include:

• review of consultation responses;
• review of medical history;
• review of current medication;
• assessment of allergies;
• review of contraindications;
• interaction checks;
• dosage verification;
• safeguarding considerations; and
• any additional checks considered necessary by the responsible healthcare professional.

Where further clarification is required, Curigo may contact you before completing your order.

43. MEDICINE AVAILABILITY

Curigo aims to maintain adequate stock levels of medicines offered through the Website.

However, medicine availability cannot be guaranteed.

If a requested medicine is unavailable, Curigo may:

• delay dispatch;
• offer an alternative medicine where clinically appropriate;
• offer an alternative strength or formulation where suitable;
• recommend another treatment option;
• cancel the relevant part of your order; or
• issue an appropriate refund where applicable.

Any alternative medicine will only be supplied following appropriate clinical assessment and, where required, your agreement.

44. MEDICINE SHORTAGES

National or manufacturer medicine shortages may occasionally affect the availability of certain medicines.

Where shortages occur, Curigo is not responsible for delays or inability to supply medicines that are outside our reasonable control.

Where possible, we will keep patients informed and advise on suitable alternative arrangements.

45. SUBSTITUTION OF MEDICINES

Curigo will not substitute one prescription-only medicine for another without an appropriate clinical assessment and, where required, authorisation from an appropriately qualified prescriber.

Where legally permitted and clinically appropriate, an equivalent medicine, strength or formulation may be supplied following appropriate professional review.

Patient safety will always take priority over convenience or speed of supply.

46. MEDICINE RECALLS AND SAFETY ALERTS

Where a medicine supplied by Curigo becomes subject to a manufacturer recall, safety alert or significant regulatory warning, Curigo may contact affected patients using the contact details held on their account.

Where appropriate, patients may be advised to:

• stop taking the medicine;
• seek further medical advice;
• return the medicine where instructed;
• obtain a replacement medicine; or
• take any other action considered necessary to protect patient safety.

Patients are responsible for ensuring that their contact details remain accurate so that important safety information can be communicated without unnecessary delay.

47. ADVERSE DRUG REACTIONS

Patients should seek appropriate medical advice if they experience suspected side effects or adverse reactions following treatment.

Where appropriate, Curigo may record reports of suspected adverse drug reactions and comply with applicable pharmacovigilance and regulatory reporting requirements.

Patients experiencing severe or life-threatening reactions should seek emergency medical assistance immediately.

48. RESPONSIBLE USE OF MEDICINES

Medicines supplied by Curigo are intended solely for the individual patient for whom they have been prescribed or supplied.

Patients must not:

• share medicines with another person;
• use medicines other than in accordance with the supplied instructions;
• alter prescribed dosages without appropriate medical advice;
• continue treatment contrary to professional advice; or
• use medicines beyond their expiry date.

Patients remain responsible for reading the Patient Information Leaflet supplied with their medicine and following all instructions provided by the manufacturer and the prescribing healthcare professional.

49. PLACING AN ORDER

Orders may be placed through the Curigo Website for medicines, pharmacy products and healthcare services made available at the relevant time.

Submission of an order constitutes an offer by you to purchase the requested products or services in accordance with these Terms.

Receipt of an order confirmation or payment acknowledgement does not constitute acceptance of your order.

Acceptance of an order occurs only when Curigo confirms that the order has been approved for processing or, where applicable, the requested medicines have been approved for supply following completion of all necessary clinical and legal checks.

Curigo reserves the right to refuse any order before acceptance for any lawful reason, including where this is necessary to protect patient safety or comply with applicable legal or professional obligations.

50. FORMATION OF THE CONTRACT

A legally binding contract between you and Curigo is formed only when your order has been accepted by Curigo.

For healthcare services involving a clinical consultation, the completion of a consultation or payment of a consultation fee does not itself create a contractual entitlement to receive treatment, a prescription or medicines.

Where treatment is declined following an appropriate clinical assessment, the contractual relationship shall be limited to the consultation service provided, subject to any applicable refund provisions.

51. PRICING

All prices displayed on the Website are stated in pounds sterling (£).

Curigo takes reasonable care to ensure that pricing information is accurate at the time of publication.

However, pricing errors may occasionally occur.

If a pricing error is identified before an order has been accepted, Curigo reserves the right to:

• correct the error;
• notify you of the correct price;
• offer you the opportunity to proceed at the correct price; or
• cancel the order and provide an appropriate refund where payment has already been taken.

Prices may be amended at any time without prior notice, although changes will not affect orders that have already been accepted.

52. PAYMENT

Payment must normally be made in full before medicines, products or healthcare services are provided, unless otherwise agreed by Curigo.

Curigo accepts payment methods displayed on the Website from time to time.

By submitting payment, you confirm that:

• you are authorised to use the selected payment method;
• the payment information provided is accurate;
• sufficient funds are available to complete the transaction; and
• you authorise Curigo and its payment providers to process the transaction.

Payments are processed securely through authorised third-party payment providers.

Curigo does not store complete payment card details on its own systems.

53. CONSULTATION FEES

Certain healthcare services may be subject to a consultation fee.

Unless expressly stated otherwise, consultation fees relate to the professional clinical assessment carried out by an appropriately qualified healthcare professional.

Payment of a consultation fee does not guarantee that:

• treatment will be approved;
• a prescription will be issued;
• medicines will be supplied; or
• the requested treatment will be considered clinically appropriate.

Where treatment is declined following an appropriate clinical assessment, consultation fees may remain payable unless otherwise stated within the specific service terms or required by applicable consumer law.

54. PROMOTIONAL OFFERS AND DISCOUNTS

Curigo may offer promotional discounts, voucher codes or special offers from time to time.

Unless expressly stated otherwise:

• promotional offers cannot be combined;
• promotional offers have no cash value;
• offers may be withdrawn or amended at any time;
• offers may be subject to eligibility criteria;
• misuse of promotional offers may result in cancellation of the offer or suspension of your account.

Curigo reserves the right to refuse any promotional code that has been used contrary to its published terms.

55. ORDER REVIEW

Before an order is approved, Curigo may carry out additional checks including:

• verification of identity;
• review of consultation responses;
• confirmation of eligibility;
• review of current medication;
• fraud prevention checks;
• payment verification;
• medicine availability checks; and
• any additional review considered necessary to ensure safe and lawful supply.

Where additional information is required, processing of the order may be delayed until satisfactory information has been received.

56. ORDER CANCELLATION BY CURIGO

Curigo reserves the right to cancel an order before dispatch where:

• the requested medicine is not clinically appropriate;
• required information has not been provided;
• identity cannot be verified;
• payment cannot be authorised;
• stock becomes unavailable;
• legal or regulatory restrictions prevent supply;
• fraud is suspected;
• there are concerns regarding patient safety; or
• an obvious pricing or administrative error has occurred.

Where payment has already been received for an order that is subsequently cancelled, any refund due will be processed using the original payment method unless otherwise agreed.

57. DELIVERY

Medicines and other products will be delivered using delivery methods selected by Curigo from time to time.

Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated.

Delivery may be affected by circumstances beyond our reasonable control, including:

• adverse weather conditions;
• courier delays;
• industrial action;
• customs or regulatory issues;
• national medicine shortages;
• public holidays;
• technical failures; or
• other unforeseen events.

Curigo shall not be liable for delays arising from circumstances beyond its reasonable control.

Further information is available in our Delivery Policy.

58. DELIVERY OF MEDICINES

Patients are responsible for ensuring that:

• the delivery address provided is accurate;
• deliveries can be accepted promptly where required;
• medicines are stored appropriately following delivery; and
• any specific storage instructions supplied with the medicine are followed.

Where medicines require temperature-controlled transport or special handling, patients should ensure that they are received and stored in accordance with the instructions provided.

Curigo accepts no responsibility for deterioration resulting from incorrect storage after delivery has been completed.

59. RISK AND OWNERSHIP

Risk in medicines and other products passes to you when they are delivered to the address provided in your order.

Ownership of goods transfers only once Curigo has received full payment of all sums due.

Nothing in this section affects your statutory consumer rights.

60. FAILED DELIVERIES

Where delivery cannot be completed because:

• an incorrect address has been provided;
• delivery cannot reasonably be completed;
• the parcel is not collected where collection has been arranged; or
• the parcel is returned due to circumstances attributable to the patient,

Curigo may charge reasonable additional delivery costs where permitted by law.

Certain medicines that have left our secure supply chain may not be capable of being resupplied, even if returned unopened.

61. CANCELLATION BY THE PATIENT

You may request cancellation of an order before it has been accepted or dispatched.

Once medicines have been dispensed or dispatched, cancellation rights may be limited due to legal restrictions, patient safety requirements and the nature of medicinal products.

Cancellation requests will be considered in accordance with applicable consumer protection legislation and Curigo's Returns and Refunds Policy.

62. RETURNS POLICY

Curigo is committed to providing medicines, pharmacy products and healthcare services of an appropriate quality.

Due to legal requirements and the need to protect patient safety, medicines cannot usually be accepted for return once they have been dispensed or supplied, even if they remain unopened, unless:

• the medicine is faulty;
• the incorrect medicine has been supplied;
• the medicine has been damaged before delivery;
• return is required by law; or
• Curigo expressly agrees to accept the return.

This policy helps ensure that medicines supplied to patients remain safe, secure and free from any risk of tampering.

Further details are available in our separate Returns and Refunds Policy.

63. FAULTY, DAMAGED OR INCORRECT GOODS

If you believe that you have received:

• the wrong medicine;
• the wrong product;
• a damaged item;
• a defective product; or
• an item missing from your order,

you should contact Curigo as soon as reasonably practicable after receiving your order.

Where appropriate, Curigo may request:

• photographs of the item;
• details of the issue;
• batch numbers;
• expiry dates; or
• return of the item where this is lawful and necessary.

If Curigo confirms that an error has occurred, we will, where appropriate:

• replace the item;
• provide a refund;
• issue a partial refund;
• provide an appropriate alternative; or
• agree another suitable resolution.

Nothing in these Terms limits your statutory consumer rights.

64. MEDICINES RETURNED TO CURIGO

Where medicines are returned to Curigo, they will be handled in accordance with applicable legal, regulatory and professional requirements.

Returned medicines may not be reissued or resupplied to another patient, even where they appear unopened or unused.

For patient safety reasons, returned medicines will normally be disposed of safely unless legal or regulatory requirements permit an alternative course of action.

65. CONSULTATION FEES AND REFUNDS

Consultation fees relate to the professional time and expertise involved in assessing your request for treatment.

Unless otherwise stated, consultation fees are generally non-refundable once a clinical assessment has commenced.

However, Curigo may, at its discretion or where required by law:

• provide a full refund;
• provide a partial refund; or
• waive a consultation fee,

where this is considered appropriate in the circumstances.

Nothing in this section limits your statutory rights.

66. REFUNDS

Where Curigo agrees that a refund is due, refunds will normally be made using the original payment method.

Refunds may be provided where:

• Curigo cancels an order before dispatch;
• payment has been taken in error;
• an incorrect item has been supplied;
• goods are faulty or damaged;
• a refund is required by law; or
• Curigo otherwise agrees to provide a refund.

Refund processing times may vary depending upon your payment provider.

67. YOUR CONSUMER RIGHTS

Nothing in these Terms excludes, limits or restricts any statutory rights that you may have under applicable consumer protection legislation.

Where consumer legislation provides rights that cannot lawfully be excluded, those rights shall continue to apply.

If there is any inconsistency between these Terms and mandatory consumer legislation, the legislation shall prevail to the extent of that inconsistency.

68. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property rights in the Website and its contents are owned by Curigo or its licensors.

This includes, without limitation:

• the Curigo name;
• logos;
• branding;
• website design;
• graphics;
• photographs;
• written content;
• clinical content;
• software;
• databases;
• documents; and
• other materials published on the Website.

These materials are protected by copyright, trade mark and other intellectual property laws.

No part of the Website may be copied, reproduced, modified, distributed, published or commercially exploited without Curigo's prior written permission, except where permitted by law.

69. LIMITED LICENCE TO USE THE WEBSITE

Curigo grants users a limited, non-exclusive, non-transferable and revocable licence to access and use the Website for personal, lawful and non-commercial purposes.

This licence does not permit users to:

• reproduce Website content;
• copy substantial parts of the Website;
• scrape data from the Website;
• use automated systems to extract information;
• modify Website content;
• create derivative works; or
• use Website content for commercial purposes,

without Curigo's prior written consent.

70. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites for your convenience.

Curigo does not control those websites and accepts no responsibility for:

• their content;
• their accuracy;
• their availability;
• their security;
• their privacy practices; or
• any products or services offered by third parties.

Accessing third-party websites is entirely at your own risk.

The inclusion of a link does not imply endorsement by Curigo.

71. WEBSITE CONTENT

Curigo takes reasonable care to ensure that information published on the Website is accurate at the time of publication.

However, medical knowledge, clinical guidance and legal requirements may change over time.

Accordingly, Website content is provided for general informational purposes only and should not be relied upon as a substitute for personalised medical advice, diagnosis or treatment.

Where healthcare advice is required, you should obtain an individual clinical assessment from an appropriately qualified healthcare professional.

72. NO MEDICAL EMERGENCY SERVICE

The Website and Curigo's online services are not intended for emergency medical care.

If you believe that you or another person is experiencing a medical emergency, you should immediately:

• call 999;
• attend your nearest Accident and Emergency (A&E) department;
• contact NHS 111 where appropriate; or
• seek urgent medical assistance.

You should not rely upon responses from Curigo where urgent medical assessment is required.

73. LIMITATION OF LIABILITY

Curigo will provide its Website, pharmacy services and healthcare services with reasonable care and skill and in accordance with applicable legal and professional obligations.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Subject to the above, Curigo shall not be liable for any loss or damage arising from:

• information that is inaccurate, incomplete or misleading where provided by you;
• your failure to follow clinical advice or medicine instructions;
• misuse of medicines supplied;
• delays caused by events beyond our reasonable control;
• interruptions to Website availability;
• failures of telecommunications or internet services outside our control;
• third-party websites or services not operated by Curigo; or
• any other circumstance where Curigo has acted reasonably and in accordance with its legal and professional obligations.

Nothing in this section affects your statutory rights as a consumer.

74. LIABILITY THAT CANNOT BE EXCLUDED

Nothing in these Terms excludes or limits Curigo's liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of any statutory rights that cannot lawfully be excluded; or
• any other liability which cannot legally be excluded or restricted under the laws of England and Wales.

75. INDEMNITY

You agree to indemnify Curigo against losses, costs, liabilities and expenses reasonably incurred as a result of:

• your breach of these Terms;
• fraudulent or unlawful use of the Website;
• misuse of medicines supplied by Curigo;
• deliberate provision of false or misleading information; or
• infringement of the rights of any third party.

This indemnity does not apply where the loss arises from Curigo's own negligence, breach of contract or other legal wrongdoing.

76. SUSPENSION OF SERVICES

Curigo may suspend access to the Website, your account or specific services where this is reasonably necessary to:

• protect patient safety;
• investigate suspected fraud;
• investigate suspected breaches of these Terms;
• comply with legal or regulatory obligations;
• protect Website security;
• carry out maintenance;
• protect the rights of Curigo or other users; or
• respond to circumstances beyond our reasonable control.

Where reasonably practicable, we will explain the reason for any suspension.

77. TERMINATION

You may stop using the Website at any time.

Curigo may terminate your account or access to the Website where:

• these Terms have been materially breached;
• fraudulent activity is suspected;
• continued access presents a patient safety risk;
• legal or regulatory requirements prevent us from continuing to provide services; or
• termination is otherwise reasonably necessary to protect our business, our staff or other patients.

Termination shall not affect any rights or obligations that accrued before termination.

78. FORCE MAJEURE

Curigo shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Examples include:

• natural disasters;
• severe weather;
• fire;
• flood;
• war;
• terrorism;
• civil unrest;
• industrial disputes;
• pandemic or epidemic;
• interruption of utilities;
• cyber attacks;
• failures of telecommunications;
• failures of third-party service providers; or
• changes in applicable law or regulatory requirements.

We will take reasonable steps to minimise disruption and resume normal operations as soon as reasonably practicable.

79. ELECTRONIC COMMUNICATIONS

By using the Website, you agree that Curigo may communicate with you electronically where appropriate.

Communications may be sent by:

• email;
• secure account messaging;
• SMS text message;
• telephone where appropriate;
• Website notifications; or
• other electronic methods introduced by Curigo from time to time.

You are responsible for ensuring that your contact details remain accurate and up to date.

80. ASSIGNMENT

Curigo may assign, transfer or subcontract its rights or obligations under these Terms where this does not adversely affect your legal rights.

You may not assign or transfer your rights or obligations under these Terms without Curigo's prior written consent.

81. WAIVER

If Curigo delays or chooses not to enforce any provision of these Terms on one occasion, this shall not prevent us from enforcing that provision or any other provision at a later date.

Any waiver shall only be effective if made expressly in writing.

82. SEVERABILITY

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be severed from the remaining Terms.

The remaining provisions shall continue in full force and effect.

83. ENTIRE AGREEMENT

These Terms, together with the documents expressly referred to within them, constitute the entire agreement between you and Curigo regarding your use of the Website and the services provided through it.

They supersede any previous terms, representations or understandings relating to the same subject matter, except where otherwise required by law.

Nothing in this section limits liability for fraudulent misrepresentation.

84. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection legislation provides otherwise.

85. CONTACTING CURIGO

If you have any questions regarding these Terms and Conditions or any of the services provided by Curigo, you may contact us using the contact details published on our Website.

We will make reasonable efforts to respond to enquiries promptly and appropriately.

86. CHANGES TO OUR SERVICES

Curigo continually develops and improves its healthcare services.

We reserve the right to introduce, amend, suspend or withdraw services where reasonably necessary for clinical, operational, legal or commercial reasons.

Where changes materially affect existing patients, we will take reasonable steps to communicate those changes where appropriate.

87. REGULATORY COMPLIANCE

Curigo is committed to maintaining compliance with all applicable legislation, regulatory requirements and professional standards governing the provision of pharmacy and healthcare services.

Where legislation, professional guidance or regulatory requirements change, Curigo may update its services, policies and procedures to ensure continued compliance.

88. QUESTIONS OR COMPLAINTS

If you have any questions or concerns regarding these Terms or our services, we encourage you to contact Curigo in the first instance so that we have an opportunity to investigate and resolve the matter.

Our Complaints Policy explains how concerns can be raised and how complaints are managed.

Nothing in these Terms affects your right to raise concerns with an appropriate regulatory body where applicable.

89. EFFECTIVE VERSION

The version of these Terms published on the Curigo Website shall be the current version applicable to your use of the Website.

Earlier versions may be retained by Curigo for legal, regulatory and audit purposes.

90. FINAL PROVISIONS

These Terms and Conditions are intended to promote the safe, lawful and effective delivery of Curigo's online pharmacy and healthcare services while protecting the rights of patients, healthcare professionals and Curigo.

By continuing to use the Website and our services, you acknowledge that you have read, understood and agreed to be bound by these Terms.