Frequently Asked Questions

Curigo is a UK private online pharmacy offering convenient, clinician-led healthcare through secure online consultations. Every consultation is reviewed by a qualified healthcare professional before treatment is supplied.

Curigo Pharma's GPhC registration application is pending. Our services are led by a GPhC-registered pharmacist and independent prescriber, and we operate to the standards set by the General Pharmaceutical Council (GPhC).

Every consultation is reviewed by a qualified healthcare professional to ensure any treatment supplied is safe and clinically appropriate.

Yes. Creating an account allows us to securely manage your consultations, prescriptions and treatment history.

Complete a secure online consultation by answering questions about your health, symptoms and medical history. Our clinical team will review your answers before making a treatment decision.

No. Treatment is only supplied if our clinician believes it is safe and appropriate. Patient safety always comes first.

Most patients won't require one. However, if we need additional information, we may invite you to attend a secure video consultation before making a decision.

Most consultations can be completed in around 5–10 minutes.

We assess your medical history, current medications, symptoms and any other relevant information before deciding whether treatment is appropriate.

You may indicate a preference, but treatment recommendations are always based on clinical suitability rather than patient choice.

If treatment isn't appropriate, we'll explain why and, where possible, discuss alternative options or recommend seeking further medical advice.

Possibly. We'll assess any existing medications for potential interactions before recommending treatment.

Approved treatments are usually dispatched promptly using a tracked delivery service. Delivery times may vary depending on your chosen delivery option.

Yes. All medication is delivered in plain, discreet packaging with no indication of the contents.

Yes. Once your order has been dispatched you'll receive tracking information where applicable.

We deliver to most UK mainland addresses. Delivery availability may vary depending on location.

Payment is normally taken when you submit your consultation. If treatment cannot be supplied, your payment will be refunded in accordance with our Refund Policy.

Refunds are assessed in line with our Refund Policy. Due to medicines regulations, medication that has already been dispensed cannot usually be returned.

We accept major debit and credit cards along with any additional payment methods displayed during checkout.

Yes. Your personal information is stored securely and handled in accordance with UK data protection legislation.

Not routinely. However, with your consent, or where clinically appropriate, we may recommend informing your GP to ensure continuity of care.

Yes. All consultations and medical information are treated confidentially and accessed only by authorised healthcare professionals.

Stop taking the medication if advised within the patient information leaflet and seek appropriate medical advice. If your symptoms are severe or you're experiencing an emergency, contact 999 immediately.

If your symptoms worsen, don't improve, or you're concerned about your health, seek appropriate medical advice as soon as possible.

No. Curigo is not an emergency service. If you have severe symptoms or believe you're experiencing a medical emergency, call 999 or attend your nearest Accident & Emergency department immediately.